1. Introduction
At TechCorpora, we are committed to providing high-quality corporate solutions that meet our customers' expectations. We understand that there may be instances where a refund or return is required. This policy outlines the conditions under which refunds are granted and the process for requesting them.
We comply with UK consumer protection laws, including the Consumer Rights Act 2015, ensuring fair and transparent policies for our customers.
2. Eligibility for Refunds
Refunds are considered in the following cases:
A service was purchased but was not delivered within the agreed timeframe.
A customer received a service that significantly deviates from the description or agreement.
A technical failure on our end prevented the proper delivery of the service.
A duplicate charge was made due to a processing error.
Refunds will not be granted for:
Services that have already been fully delivered and accepted by the customer.
Customer dissatisfaction due to personal preference rather than failure of service.
Failure to use the service within the specified period.
Custom or personalized services that require specific modifications based on customer requests.
3. Refund Request Process
If you believe you are eligible for a refund, follow these steps:
Submit a Request: Email [email protected] with your order details, including proof of purchase and a detailed explanation of the issue.
Review Process: Our team will assess the request within 14 days, verifying whether the service meets the refund conditions.
Approval or Rejection: If the refund is approved, the amount will be credited via the original payment method. If rejected, an explanation will be provided.
4. Processing Time for Refunds
Approved refunds are processed within 14 days after approval.
The time taken for the refunded amount to reflect in your account depends on your bank or payment provider.
We will notify you via email once the refund has been successfully processed.
5. Partial Refunds
In certain cases, a partial refund may be granted:
If only a portion of the service was undelivered or unsatisfactory.
If the customer agreed to an alternative resolution but still requires a refund for part of the service.
6. Chargebacks and Disputes
If a customer initiates an unauthorized chargeback with their bank or payment provider, TechCorpora reserves the right to dispute the chargeback. Unauthorized chargebacks may result in account suspension and refusal of future services. Customers are encouraged to contact us first before initiating disputes.
7. Exceptions to Refund Policy
Certain services are non-refundable, including:
Digital or downloadable products once they have been accessed.
Consultancy services that have already been provided.
Promotional or discounted services marked as non-refundable.
8. Amendments to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be reflected on this page and take immediate effect upon posting.
9. Contact Information
For any inquiries regarding refunds or cancellations, please reach out to us:
📍 Address: 332 Hackney Road, Greater, London, United Kingdom
📞 Phone: +44 203 883 4757
📧 Email: [email protected]